I am a senior Account Management Professional with 9+ years of experience in managing service desk, brand activation, financial service desk, GoTv campaign management, public affairs, field and voter contact, digital engagement, customer service incident management, first party data for commerce, Holiday promotions, manage data flywheel, prototyping app development, knowledge centred service, credential security, privacy law US-EU, financial service planning - credit management, taxes and tax credits, maximization of income, investment income, deductions, covid-19 support, Canada emergency funding, student loans management, retirement and pensions, digital engagement for financial cloud using Salesforce.
I have extensive experience in customer service starting a retail credit card division, also focused on looking at reducing data breach impact for a direct insurance company, DRIASI and minimized the impact across 3000+ customers. Further worked in project management-managing a digital agency campaign and ensuring that all project partnes are working fully.
Additionally worked in economic policy for Ministries as assessor. onored to be an elections fellow mobilizing large groups of volunteer donors across seven provinces nationally in Canada for 334 ridings.
Launched water products-across retail in food industry. Canadian Food Safety - including workplace essential skills, allergen management, and certified in developing a Hazard Analysis Critical Control Point System. Additionally qualified Food Safety culture for managers and supervisors. Managed quality assurance for food retail brands.
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